FAQ's

 

-PLEASE CLICK ON THE "NEW NEWS" TAB TO VIEW OUR LATEST UPDATES ON INSTRUMENTS AND COMPANY POLICIES-

 

Is the bar quality different for each instrument?

     The higher you go in price for each instrument, the higher you will go in quality with your bar set.  Each bar that is cut is then listened to and sorted into piles depending on their ring time.  All of the sorting is completed by Doug DeMorrow himself.

 

Are the bars the same size for all instruments?

     Yes.  All of our models from the M1 and up all have the same full-size bars.  They range from a width of 1-5/8" to 3-1/4" and a length of 7-1/4" to 23-5/16".  The "octave stretch" from low C is 23-3/4".

 

How should I care for the bars?

     The only thing that needs to be used to clean your bars is a dry, clean, cotton cloth or a dry soft duster like a handheld swiffer.  An old cotton t-shirt will work great.  Keep them wiped down so that the oils from your hands do not accumulate on the bars creating a thick dark film.  DO NOT use any type of cleaning/dusting agent on the wood.  These types of things make it nearly impossible to strip the bars down and respray them if they were to ever need repairing.

 

What are the differences between the M3-SEP model and the M4-Studio model?

     The main difference in the two is the bar set.  Another difference is how the tubes are constructed.  The SEP model low end tubes only have 2 bending joints, whereas the Studio model has 4 joints.  Welding and buffing the extra joints takes a lot of work.  All of the wood parts on the SEP are bevelled while they are rounded on the Studio.  The last way they are different is the fact that the SEP is sprayed black and the Studio is sprayed with a clear lacquer.  They are both made with the exact same materials and durability. 

 

Are there covers and/or bags available?

     Yes!  We now have bags and covers available for order.  Pricing and info is located on the "Other Products" page.

 

Do you ship internationally?

     Yes.  If we need to we can get you an air or ocean quote.  Keep in mind that ocean, while always much cheaper, will take usually a month.  All shipping, taxes and fees are to be paid by the customer.  PAYMENTS AS OF FEBRUARY 2015:  ALL PAYMENTS FROM OUTSIDE OF THE UNITED STATES (FROM INDIVIDUAL CUSTOMERS AND SCHOOLS) MUST BE PAID BY A WIRE TRANSFER BEFORE THE INSTRUMENT IS SHIPPED OUT.  THIS IS DUE TO CONTINUOUS PROBLEMS WITH PAYMENTS.

 

Is there anything in stock?

     While we would love to have instruments in stock, this simply is not possible for our shop.  The quality that goes into DeMorrow instruments does not allow them to be mass produced like other major companies.  Their mass production is what makes their instruments structurally weak with a very uneven keyboard.  If you are 75% sure you want to order, GET ON THE LIST!  Customers will ask about the wait time and not put their name on the list, and by the time they get on the list, several other customers have been added before them.

 

how is the marimba packed and what should i expect at time of delivery?

     With the tubed marimbas, we build a very large wooden crate.  For a 4-1/3 octave the crate dimensions are 62"x24"x42" (LWH) and it weighs roughly 400 pounds.  The 5 octave the crate dimensions are 62"x36"x42" (LWH) and it weighs roughly 550 pounds.  The crates have a top lid that is screwed down with long screws so having a drill to back them out would be very beneficial.  There is a LOT of foam packing material inside so that we know that your marimba is traveling safely.  Each piece is wrapped individually so that you can easily take them out and carry them inside without worrying about scratching them.  You should find a ziplock bag that has extra cord, wing nuts, washers and a socket wrench that is used to loosen the bolts on the stops if you need to move them, which you should NOT need to do anytime soon after receiving the marimba.

 

How do I order?

     Please email us at doug@demorrowinstruments.com letting us know that you would like to be placed on our waiting list for a particular instrument.  Please go ahead and provide the shipping address that you are going to use so that we can get your freight quote and have all information ready.  We will email you as soon as possible letting you know that you have been placed on the list.  If you are 75% sure you want to order, GET ON THE LIST!  Customers will ask about the wait time and not put their name on the list, and by the time they do, several other customers have been added before them.  PAYMENTS AS OF FEBRUARY 2015:  ALL PAYMENTS FROM OUTSIDE OF THE UNITED STATES (FROM INDIVIDUAL CUSTOMERS AND SCHOOLS) MUST BE PAID BY A WIRE TRANSFER BEFORE THE INSTRUMENT IS SHIPPED OUT.  THIS IS DUE TO CONTINUOUS PROBLEMS WITH PAYMENTS.

 

How does the waiting list work?

     There is usually a 3 month waiting period for us to get to your name.  Sometimes more and sometimes less.  We strive to stay on target, yet issues with bar quality and typical employee issues such as family and sickness can cause wait times to be longer than we expect/hope for.  There is NO OBLIGATION to be on our waiting list.  If a situation occurs where you will need to be removed from the list, please do not hesitate to email us and let us know.  We can either remove you from the list or we can move you down the list!  We do not ask for any money until we get ready to begin your instrument.  At that time, we will email you to confirm that you are still wanting to purchase a marimba.  Once we receive an ok, we will then invoice you for 50% of the total invoice unless you order the M2-Practice which is due in full.  The remaining 50% will be due when we get near the completion of the marimba which is usually at least a few weeks later.

 

Videos for putting instruments together:

     Marimba video

     Vibraphone video

     Stand for the XK-1 video      

 

Is there any financing available?

     Yes.  Please contact Note Worthy Federal Credit Union!